FAQs

Your questions about Luma — answered.

General

  • What is Luma Speak?

    Luma is an AI language tutor that helps you learn by speaking. Have natural conversations, get instant feedback, and build confidence fast — any time, on your phone or the web (coming soon).

  • How is Luma different from other apps?

    Luma uses advanced, ultra-realistic conversational AI to fully immerse you — like practicing with native speakers. Every session is interactive and designed to feel like real-life practice, with an intelligent tutor that maximizes speaking time and gives feedback in the moment. Unlike passive apps that lean on flashcards or long grammar drills, Luma gets you speaking as fast as possible.

  • Which languages can I learn?

    English, Spanish, French, German, Italian, Portuguese, Japanese, and Korean — with more on the way.

  • Is Luma good for total beginners?

    Yes! We recommend starting in Tutor Mode, where Luma teaches essentials (introductions, numbers, everyday phrases) and lets you practice them in guided dialogues. When you’re comfortable, switch to Roleplay to apply basics in real-world scenarios at your pace.

  • How well does Luma work for advanced learners?

    Luma is excellent for advanced learners. You’ll get immersive roleplays like debates, persuasive speeches, and fast-paced discussions that mimic native conversations — plus detailed feedback to refine style, precision, and fluency.

  • Do I need classes or scheduling?

    No. Just open Luma and start a session — no booking, no waiting.

Conversation & Modes

  • What modes can I use?

    Two core ways to practice: • Roleplay Mode — real-life scenarios (travel, work, social). Luma stays in character and keeps the conversation natural. Works especially well for low-intermediate to intermediate and up, where you can maintain back-and-forth dialog. • Tutor Mode — instant, gentle corrections with quick examples and bite-size drills. Perfect for beginners or anytime you want targeted coaching.

  • Can I mix text and voice?

    Yes. Speak or type anytime — and switch mid-session whenever you like.

  • Can I personalize what I practice?

    Use Custom Goals & Lessons (e.g., “job interview,” “ordering food,” “presentation rehearsal”). Luma adapts the dialogue, difficulty, and feedback to your objective.

Voices & Accents

  • Can I choose Luma’s voice?

    Absolutely. Pick the tone, personality, and speed that motivate you.

  • Can I select accents or dialects?

    Yes — e.g., American or British English; Latin American or European Spanish — so your ear adapts to what you need.

Levels & Curriculum

  • Does Luma support my level?

    From complete beginner to advanced. Luma detects your level as you speak and adjusts vocabulary, speed, and complexity.

  • Will I learn grammar?

    Yes — but in context. Tutor Mode explains patterns briefly and shows natural phrasing with examples you’ll use. You can also request specific grammar topics or follow a level-based grammar path.

  • Is there a structured path?

    Follow recommended unit paths by topic, or build your own with Custom Goals. Roleplays and Tutor Mode content are designed to progress in challenge and breadth.

Progress & Streaks

  • How do I track progress?

    Luma surfaces key phrases, corrections, and vocabulary from your chats into your Personal Dictionary for quick review.

  • Do streaks matter?

    Short, frequent sessions compound. Streaks help you stay consistent — even 5–10 minutes a day moves the needle.

  • Can I export or share progress?

    You can view milestones and share achievements; export options vary by platform and are expanding.

Devices & Technical

  • Which devices are supported?

    iPhone, Android, and modern web browsers (coming soon). Your learning syncs across devices.

  • Do I need internet?

    AI conversations require a connection. Some saved content may be viewed offline.

  • Best setup for voice?

    Use a quiet space and a headset/mic. Ensure mic permissions are enabled in your OS and browser settings.

Pricing & Plans

  • Is there a free trial?

    Yes — try Luma conversations for free. Upgrade when you’re ready for unlimited practice.

  • What does Luma Plus / Unlimited unlock?

    Full access to 200+ scenarios & lessons (and growing) plus the ability to customize conversations to practice exactly what you want. Available on monthly and yearly plans.

  • Can I cancel anytime?

    Yes. Manage your subscription in your profile. You’ll keep access until the end of the billing period.

  • Do you offer a lifetime plan?

    In select regions we provide lifetime access. Availability can vary — check in-app for current offers.

Privacy & Data

  • Is my data private?

    Yes. We don’t sell your data. Conversations are encrypted and used only to improve your experience.

  • Can I delete my data?

    You can clear conversation history and request data deletion from the account settings.

Teams & Education

  • Do you have team or classroom plans?

    Yes. Get multi-seat licenses, admin dashboards, and progress reporting for companies and schools.

  • Can Luma tailor scenarios to our needs?

    Enable industry-specific roleplays (sales, support, healthcare, tech) or academic situations for students.

Kids & Teens

  • Is Luma suitable for younger learners?

    Generally ages 7+. Parents can enable safer prompts and review progress.

  • Can I supervise usage?

    Yes. Set goals together and check saved phrases and milestones in the review screens.

Language Availability

  • When will Luma support my native or target language?

    We’re actively expanding language support. If your native or target language isn’t available yet, you can request it by contacting support@lumaspeak.com. We prioritize new languages based on demand and feedback. support@lumaspeak.com.

Troubleshooting

  • Luma can’t hear me.

    Check mic permissions (OS + browser/app), input device selection, and background noise. Try reconnecting your headset and relaunching the app.

  • Voice is laggy or distorted.

    Switch to a stable network, close unused tabs/apps, and reduce simultaneous streaming or downloads.

  • I’m not getting corrections.

    Enable Tutor Mode or ask “Please correct me.” Luma can increase correction frequency on request.

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